FAQs

Since March 2020, in response to COVID-19, the Government of Alberta has approved the use of virtual care platforms. This innovative solution not only meets patient needs during the pandemic but has proven to be time-saving and convenient for patients. The government has recognized virtual care as an essential and integral component of patient care.

Dr. Nancy Robson uses Medeo, a simple, free and secure platform for patients. It can be accessed from PC and Mac based products both as a desktop and phone based application. From Medeo patients can book appointments directly and log on to a secure link for their virtual visit.

Not all patient issues and concerns can be attended to virtually and the decision to use this tool may need to be reassessed. Virtual appointments are subject to specific rules which will be detailed in the pre-visit consent and questionnaire. Both are required to be completed to proceed with virtual medical care.

Patient information such as lab results or imaging can also be shared confidentially and securely in this platform which meets all federal and provincial security and privacy standards. When a Medeo message is sent to a patient, an email notification will alert the patient to log in and retrieve the message.

DISCLAIMER: Any virtual care visit, email invite and any attachment(s) is/are for authorized use by the intended recipient(s) only and must not be read, distributed, disclosed, used or copied by anyone else. If you are not the intended recipient, please notify the sender immediately, disconnect and delete any attachment(s). Patients may be redirected to the clinic for an in person visit at any time if the concern is deemed not appropriate for virtual care. Thank you.

New patients requesting a comprehensive consultation require a physician referral. Print a consultation form for your physician to complete and fax to 780-435-0026.

If you do not have a family physician for a referral, please feel free to book an initial “focused” virtual visit through Medeo.

Existing patients may book in-office or virtual appointments through Medeo.

If you are no longer able to make your appointment, please visit your Medeo Account to cancel or reschedule. Please note that cancellations within 24 hours of your appointment are subject to a cancellation fee.

The Ermineskin Medical Clinic is located at 2377 111 St NW #301, Edmonton, AB. Located in Century Park.

Dr. Robson offers virtual care appointments through Medeo - a secure, approved medical platform.

Email: drnancyrobson@gmail.com

Fax: 780-435-0036